- New partner for Wcx, Working togather http://tinyurl.com/ynv3v6 🙂 #
- 123-reg.com has unbelievable bad service….. #
- Going for a run in Port St Mary, it is such a nice evening #
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All too often people lose there tempers at work, it often feels like at that moment that it is the right thing to do.
You feel the pressure building and when you have shouted, or sent a bad email. You feel better.
A while later as more information comes to light you may realise that you were wrong in your first reaction.
Of course the damage is already done. It is very easy to break something much harder to build it up.
In my experience every time that I have kept my cool I have reaped the rewards, instead of just being seen as reactionary, difficult, or handle with kid gloves. Thoughts anyone…
This was the title of a debate that was held recently by the British Computer Society. The first topic that was discussed was software development in comparison to building a house. The presentation was given by Clive Freedman, a barrister with 3 Verulam Buildings. In his presentation he talked about how the building trade have measures to deal with problems arising. The same measures could be implemented into the IT industry. The second presentation was given by Trevor Cook from Bird & Bird. He chose to talk about software patents. While it was agreed that there should be some software patents. Some felt certain that there was an over use of the patents system. The full article can be read here.
BA Isle of Man story (very simple really)
A piece of local news here on the Island. British Airways has sold its regional flight routes and maintenance base. They have been lambasted in the local press as the Islands least favourite airline. I am personally inflamed that we allow such articles to be written. The local government representative John Houghton made the claims and then went on to add good riddance. I am shocked at the lack of reporting and thought in the comments and here is why:
What do they expect? The company was not making money on the route and service, do they think that businesses should provide a service that is not economically viable.
What sort of message does this give to companies coming here…..?
While BA were here they provided a very good service on the island.
Situations change and I am sure that this was seen coming for several years, either the government was not able to make a deal, or they did not want to.
What really annoys me about the comments is that it puts all the blame on BA. Why didn’t someone try to get to the heart of the matter and find out what went wrong. With this blaming of BA we fail to recognise our own faults and the chance to focus on what we can do about it. If people really think that a business should lose money than they should come out and say it , not blame the company
This is one the most interesting articles about online user communities written by Kathy Sierra. Available here We have condensed it below to give you an idea. We actively support these ideas in our forum.
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There Are No Dumb Questions and There are No Dumb Answers
The best way to grow a user community is to get even the beginners to start answering questions. The more they become involved, the more likely they are to stick with it through the rough spots in their own learning curve, and we all know that having to teach or explain something to another person accelerates our own understanding and memory of the topic. The problem, of course, is that the beginners are… beginners. So, here are a few tips used by javaranch, one of the most successful user communities on the planet
1) Encourage newer users–especially those who’ve been active askers–to start trying to answer questions
One way to help is by making sure that the moderators are not always the Ones Who Know All. Sometimes you have to hold back the experts to give others a chance to step in and give it a try.
2) Give tips on how to answer questions
Post articles and tips on how to answer questions, which also helps people learn to communicate better. You can include tips on how to write articles, teach a tough topic, etc.
3) Tell them it’s OK to guess a little, as long as they ADMIT they’re guessing
4) Adopt a near-zero-tolerance “Be Nice” policy when people answer questions
Don’t allow other participants (especially the more advanced users) to slam anyone’s answer. A lot of technical forums especially are extremely harsh, and have a culture where the regulars say things like, “If you think that, you have no business answering a question. In fact, you have no business even DREAMING about being a programmer. Better keep your paper hat day job, loser.”
5) Teach and encourage the more advanced users (including moderators) how to correct a wrong answer while maintaining the original answerer’s dignity.
And again, zero-tolerance for a**holes. All it takes is one jerk to stop someone from ever trying it again.
6) Re-examine your reward/levels strategy for your community
Is there a clear way for new users to move up the ranks? Are there achievable, meaningful “levels”?
Also, before you point out counter-examples of successful communities like slashdot… remember, I’m talking about user communities–people using a particular product or service–and not just any community. I’m sure there are tons of, say, political forums where a “be nice” policy is not only unneccessary, but most likely impossible.
A short explantion.