Category Archives: Marketing

Marketing, Traffic, Uncategorized, Work Connexions SMO

Who Should Publish the Company Blog?

Among the questions executives ask about social media is where should it be located? Who should launch, manage and publish the blog(s), vlog(s) and/or podcast(s)? The obvious choices are marketing, public relations, human resources or communications. However, making the right decision is both critical and complex.

To some extent, the answer lies within the internal structure of the business. Taking the org. chart into acount, to determine where social media should live, a business might ask questions such as these:

  1. Who is most likely to understand the use of social media and then to use it in ways that benefit our customers, our employees and our business most?
  2. Who has the time, budget and expertise to create engaging communications?
  3. Who is least likely to use social media to market and sell products?
  4. Who is most likely to use social media to draw customers into conversation with us; thereby, developing loyal customers, brand evangelists and new customers who appreciate our efforts to give them a voice?

These questions are the basis for the internal discussion. Whoever the business chooses to host social media, they must be excellent writers, they must be creative, they must have access to everyone within the business, they must be familiar with the customers and the communities in which the business has locations, and they must be trusted as open and honest communicators. Furthermore, they must have the courage and the ability to challenge managers and executives who want to turn social media into a bottom line tool.

Yes, social media, if done correctly, will result in return on investment in a variety of forms, including an increase in loyal customers who buy more and who talk positively about the company; an increase in the ability to produce more innovative and better products and services based on customer feedback; the ability to improve the company at every level, again based on customer feedback; and an increase in new customers as they learn about and come to trust the company.

That is the 10,000-foot view of where social media should reside and what to expect from social media. But like any strategy, before launching social media as part of your communications mix, every business should analyze the tools to understand what they do and how they may be used and how social media is and is not the right fit for your business. Using these communications tools is not to be done lightly.

My best advice is to study every detail and discuss all the pros and cons. And then if you decide social media is a good fit for your business, launch the tools internally first. Get employees from every functional area involved, and ask them to be your sounding boards. As in most things, employees know your customers best, and they will contribute incredibly good suggestions and recommendations, if you engage them and give them buy in.

For more information about Lewis Green visit him at http://lgbusinesssolutions.typepad.com/solutions_to_grow_your_bu/

Biz News, Consultancy, Marketing, Social Media Sites, Traffic, Work Connexions SMO

Try The New Work Connexions Site

wcx

We have been working for some time on launching a new site focused on Business Development. We our now throwing the doors open and inviting old and new users to join our community and grow your business. Over the next weeks we will be moving data and users over to the new site, ready for a new spring campaign. So come and try it out at www.workconnexions.net

brand, Consultancy, E-Commerce, money, Personal, sales

Why I did the 360 and Monetised My Site

I am going to stick my hand in the fire and say that advertisements in blogging can offer a lot of benefits to the reader. Traditionally I came from  background that has never really  been effected by advertising. Is that really possible in this day and age? Well sort of, Most of my small or large purchasers are brought based on my own criteria. Now,  one can argue that there is marketing and I am being indirectly marketed too but that is a conversation for another blog. Why do I think advertising adds to blogs. Well if you are writing about ideas and concepts in your blogs than there are a lot of products that can appear in blog offering their services that would bolt on nicely to the content.

 

For example if I write a blog about content then advertisement will appear with services for content. So the reader than gets double choice. Monetising my blog was a bit of 360 for me. My profile on the work connexions site was w3c compliant very readable but possible a bit boring. We hope with the new site to have remedied that and that business development will be enjoyable or whatever it is that you do. What are your thoughts? to advertising on your blog. 

 

Of course if you want to skip the advertisements just RSS there is no advertisements in the feed…

Consultancy, Guest Bloggers, Marketing, Traffic

Small Business Guide To Optimizing Universal Search

The buzz in the search marketing media and increasingly, the business press, on the importance of unified or universal search is gaining momentum and is unavoidable. Small and medium sized business web site owners and webmasters are now presented with the challenge of making sense out of the recent rash of search engine interface and functional improvements and how to adjust their online marketing efforts accordingly. Many are not sure what to do. Hopefully this short guide will shed light on the fundamentals and give some basic direction on next steps.

Early this summer Google rolled out one of the most significant changes to its search engine ever called Universal search. This update was followed a week or so later by Ask.com announcing Ask 3D. After a leak and then a more official announcement late September, Microsoft Live officially announced the 2.0 version of it’s search engine to include universal search features and Now Yahoo and has followed suit with their version of Unified search, being called the “new Yahoo! search“. What does all this mean for most businesses marketing online?

What is Universal Search?

First, I should explain what Google Universal, Ask 3D, Live Search and the new Yahoo! Search are, and how they’re different from the way search engines have traditionally retrieved and displayed search results. As an overview, the latest and greatest versions of the popular search engines include more than the text based web pages in the search results that we’ve all been used to the past 10+ years.

These “upgraded” search features from the major search engines now also find and bring back results in varying media formats including: images, news, local listings, video, blog posts, products and more depending on the particular search engine. But let’s break it down a bit further.

Ask and You Shall Receive

Ask 3D means bringing in three dimensions of search into one set of search results, i.e. the three columns in the search results page. For example, if you search for “Shrek 3”, on the left are additional suggested search terms and related searches to other movies. In the middle are paid listings with regular text based results below. On the right are search results from images, video, Wikipedia and other sources depending on the query.


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One of the big challenges in making search a positive experience for users is to deliver the right answers according to the searcher’s intent. Searching more content sources than just web pages allows the search engine to deliver extra sets of relevant content that people may be looking for rather than making them sort through the typical web page results to find the content they’re looking for or worse, have to perform yet another search on another specific type of search engine.

Ask 3D is unique compared to Google Universal, Live Search and the new Yahoo! search because it most distinctly separates the different data sources on the page.

Google’s New Universe

Google Universal blends Images, Maps, Books, Video, and News into the standard search results page. If we use the “Shrek 3” query again as an example, you’ll see listings from YouTube mixed in with the web pages including a preview image and the option to watch the movie trailer right within the search results. Normally, you’d have to click and visit another web page to do that.


click for large view

So rather than having to perform unique queries on Google, Google News, Google Images, etc individually, Google Universal searches all of those databases and returns the best matches in one set of search results. Findings reported in a recent study by Enquiro show that searchers are more engaged with content throughout the unified search results page rather than just the top 3 listings.

That makes sense because if you search for something and see a video thumbnail in the middle of the search results page, it will draw your attention – provided the title and description text are relevant of course.

Microsoft Search is A-Live!

The new Live Search promises better relevance, speed and look/feel enhancements as well as enhanced search results for queries related to “high interest” categories like: Health, Entertainment, Shopping, Celeberaties, Local, and Video. When a search is performed, like our favorite “shrek 3”, you’ll see video thumbnails displayed near the top of the standard search results with related searches suggested on the right. One neat, and surprising to me, was that the video clips play when you put your cursor over them. No clicking necessary.


click for large view

It’s A New Yahoo

With the new Yahoo! search, the same unified search characteristics apply. Yahoo searches it’s various databases or indexes of content and brings them back into one set of search results as you can see in this “shrek 3” example search. One interesting feature is that when you search for something location/event oriented, you get a set of results at the top of the page sorted by category, date and most popular. That information comes from Yahoo site, Upcoming.org. The other more notable feature of Yahoo’s new search is the “search assist” feature that suggest phrases as you type.


click for large view

While each version of “unified search” is slightly different, they all share the same characteristics of bringing back content from multiple data sources with the intention of providing a better user experience.

Why do these changes with the search engines matter to search marketers and web site owners?

First, it creates an online marketing challenge. A web site might have enjoyed certain positions on key terms within a search engine only now to find that their ranked web pages have been pushed down by video, image or local search results.

To address the situation, web site owners are faced with the proposition of making the effort to optimize their video, image, blog, local, news and product content. That’s easier said than done, because in most cases, small businesses have but a smattering of those content types at their disposal. If you don’t have the content format, you certainly can’t optimize for it. Even if you did, optimizing video for example, is a different thing than optimizing for news search.

The business of optimizing content for search engines just got a lot more complex.

With Challenges Come Opportunities

Many businesses won’t even notice why their search visibility has changed until it’s far into the game. Some will resort to beefing up their paid search campaigns, which you’d think might be an objective for the search engines, and some will roll up their sleeves and tackle the opportunity head on. With unified search results, there exist additional, high profile exposure opportunities where none of that type previously existed. The way for smart marketers to approach these opportunities is with a holistic perspective.

Optimizing holistically starts with an inventory of a company’s digital assets. Text, images, audio and video are all considered along with the incorporation of keyword messaging across company communications. Matching digital assets with channels of distribution provides marketers with even more opportunity to reach customers since each channel (blogging, email, media relations, social networking, forums, etc) can drive traffic independently as well as improve standard search visibility.

If a small business is not in the habit of creating content in multiple formats, then it will mean change. In fact, substantial changes may be necessary with content creation, approval and publishing processes along with the need for ongoing education. The key is to identify those content creation processes that are already occurring that could be altered or leveraged for the purpose of publishing more media content online. Process changes will still be necessary, but if a business can use some of what they’re already doing with other marketing promotions to improve their search visibility in a world of universal search, it will save effort, money and enable results more quickly.

Optimizing for Universal Search in Action

An example might be a situation where a new product is being released. In such a situation, many small businesses will post a new product page with a photo on the web site and email their list of industry publications and local reporters the announcement. They might even post a press release.

To take advantage of such a situation where unified search results can be leveraged might include the same process of updating the company web site with the product content. Such an effort would also include creating content in additional media formats, such as shooting a short video with an engineer or product manager explaining some of the features/benefits of the product. Just about all digital cameras can take a few minutes of video. The video can be edited with free video editing software like Windows Movie Maker to add credits or even add background music.

Promoting a Good Image

To leverage image search, the image file names could use keywords relevant to the product. Alt text used in the coding of the web page describing the image could do the same as well as a short text caption beneath the image. The image(s) can be submitted to image sharing web sites like Flickr.com with relevant keywords in the image category, title, description and tags. The description of the product on the image sharing site can include a link back to the product web page on the company web site.

Associating relevant keywords with the image will help media or image search engines understand what the image is, and subsequently categorize and rank it. The link from the image description on the image sharing site can send both visitors and search engines to the product page.

Video is the New Rock Star of Search

The product page on the company web site can also include the short video to give visitors another way in which to learn about the product. Embedding the video in the product web page also gives search engines another media format to index and display in unified search results. Submitting the product video to video sharing web sites such as YouTube.com with a relevant, keyword-rich description will make it even easier for the video to appear in video search and unified search results.

To take it a step further, you could upload screen captures of the video to image sharing sites and link back to the video from the description. The image and video could also be packaged with the press release to provide the media more interesting and engaging ways to learn about the new product. Submitting the press release via wire services can also leverage new search visibility. There are many more steps possible in promoting such content ranging from social bookmarking to blogger relations to the creation of viral linking campaigns, but this is a start, a foundation.

Making Universal Search Easier is Hard Work

The overall idea is to create, optimize and promote the kinds of media formats (text, images and video in this example) that both customers and search engines will respond to. Making it easy for search engines to find your text, images and video means it will be easier for those representations of your product to show up in unified search results.

It may sound like a lot of work but this is the reality of the new search. Optimizing relevant media formats to meet the information channel and format consumption preferences of customers is what will allow small businesses to continue competing against the “big guys” on the web.

The upside is that a substantial increase in media types being indexed by the new search engines all linking to a company web site will provide the kind of advantage standard search engine optimization no longer offers. In other words, optimizing for the different media types provides a competitive advantage.

The Work Will Never End But the Benefits Are Long Term

As long as there are search engines, there will be some kind of optimization for improving search engine visibility. What small business marketers need to consider are all the digital assets they have to work with and enable content creation, optimization and promotion processes to give both search engines and customers the information they’re looking for in the formats they’ll respond to.

About The Author:
Lee Odden is President and Founder of TopRank Online Marketing, specializing in organic SEO, blog marketing and online public relations. He’s been cited as a search marketing expert by publications including U.S. News & World Report and The Economist and has implemented successful search marketing programs with top BtoB companies of all sizes. Odden shares his marketing expertise at Online Marketing Blog offering daily news, interviews and best practices.

Comment or start a discussion in our forums: http://www.workconnexions.com/forums/Regional/UK.aspx

Marketing

Service or Product – Which is easier to market?

An interesting question that came to mind today was whether it’s easier to market a product or a service. I was thinking that product benefits may be easier to articulate; but a service may be something that is easier to persuade a customer that they need. For example .. it isn’t too hard to persuade someone that they need life insurance and persuade them to get some life insurance quotes. At the same time, if someone needs to buy baby clothes, well, it’s a need that you have to fulfill, there’s no way to get around that.

I suppose it does depend on what sort of product or service you’re selling, but personally I would prefer to be pushing a product that people need .. than a service that no one really wants.

Campaign, Marketing

Best Internet Deal Ever

At www.WorkConnexions.com , we are convinced that we offer the best deal to promote your business on the market. You can search for businesses, work resources, geographically, and also through industry sector providing true diversity. Our advertisements are cheaper than any other site, whether you need banners (per page view or click thru) or premium advertisements. We also offer a high quality W3C compliant website. In fact Work Connexions can be your only website choice for marketing. Save time and money on expensive web development and newspapers and log on and do it yourself.

With our increasing internet presence You will increase your sales, find the resource, and get the job done.
What makes us different is the Requests and Offer sections. In Requests, you can post your recruitment adverts, requests for proposals and other invitations. In Offers you can post an advert of your own…maintenance services, hair dressers and travel agents all feature, amongst many others. Then once you’ve used the services or worked for a new customer, you can write a review on how it went. So if you hire a mechanic to fix your car, he knows you’re going to let the world know what value you got.
Managed accounts start for as little as £30 please contact us on 0121 288 9051.

brand, business, E-Commerce, service

Do You Trust The Internet?

Yesterday I came across to two glaring examples of misinformation. One was on the News vine site where someone had posted a story about presidential hopeful Obama. Without wanting to focus on the story as it has been removed It was quite clearly unfounded. But it does show how important it is that we remember the old motto believe nothing of what you hear and only half of what you see. Of course a web 2.0 social community will provide some form of control and editorship in place of where you may have a lone blog spouting misinformation.  
That is the problem in general with speculation, rumour and the internet. There is an awfully lot of information out there that probably is not correct but we have no idea how much. The number of dodgy e-commerce businesses that I have seen is really amazing. All sold by promises that they can never hope to achieve. If something sounds too good to be true it probably is on the internet. If there is none of the usual tracking methods such as feedback, users comments, transaction history then be very suspicious.